Privacy Policy

Chanel Wilson Psychometrist Last updated: May 2026

1. Introduction

Chanel Wilson Psychometrist ("the Practice") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains what information we collect, why we collect it, how we use it, and how we protect it.

By using this website or engaging our services, you confirm that you have read and understood this policy.

2. Who We Are

Chanel Wilson is a Psychometrist registered with the Health Professions Council of South Africa (HPCSA No: PMT0100781), practicing from Olivedale, Johannesburg. For any privacy-related queries, you may contact us at:

Email: psychinfo@wilsonco.co.za Phone: 061 503 7106

3. What Personal Information We Collect

We may collect the following personal information:

Full name, contact number, and email address
Age, date of birth, and gender
Educational and occupational history
Medical and psychological history relevant to the assessment
Assessment results and psychometric data
Billing and medical aid information
Informed consent records

For minor clients, we collect this information from a parent or legal guardian on the child's behalf.

4. How We Collect Your Information

We collect personal information through the following channels:

This website's contact and enquiry forms
Online forms via JotForm or Google Forms (used for intake information and informed consent)
Direct communication via email, phone, or WhatsApp
In-person during consultations and assessment sessions
Documents and records uploaded or shared via Microsoft OneDrive

5. Why We Collect Your Information

Your personal information is collected and used for the following purposes:

To assess your needs and determine appropriate services
To administer and score psychometric assessments
To compile assessment reports and recommendations
To schedule appointments and manage communication
To process payments and facilitate medical aid claims
To comply with our professional and legal obligations as governed by the HPCSA

We will not use your information for any purpose other than those listed above without your consent.

6. How We Store Your Information

Your information is stored in the following ways:

Digital records are stored securely on Google Drive and Microsoft OneDrive, both of which are password protected and accessible only to the Practice
Hard copy records are stored securely in a locked filing system at the Practice premises
Communication records may be retained via email and WhatsApp
All records are retained for a minimum of six years (for adults) or until the age of 21 years (for minors) in line with HPCSA professional requirements, after which they are securely destroyed

7. Sharing Your Information

We will not sell, rent, or share your personal information with third parties, except in the following circumstances:

With your written consent (for example, when sending a report to a school or employer)
When required by law or a professional regulatory body such as the HPCSA
When a referral to another health professional is made in your best interest, with your knowledge

8. Your Rights Under POPIA

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to our legal and professional retention obligations
Object to the processing of your information
Lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg

To exercise any of these rights, please contact us directly at psychinfo@wilsonco.co.za.

9. Cookies and Website Data

This website is built on Wix.com, which may collect certain technical data such as your IP address, browser type, and pages visited for the purposes of website analytics and security. Please refer to the Wix Privacy Policy at wix.com/about/privacy for more information on how Wix handles this data.

10. Third-Party Platforms

The Practice makes use of the following third-party platforms which have their own privacy and data protection policies:

Google (Drive & Forms): Used for document storage and client intake forms — policies available at policies.google.com
Microsoft (OneDrive): Used for secure storage of practice and client information — policies available at privacy.microsoft.com
JotForm: Used for online forms and informed consent — policies available at jotform.com/privacy
WhatsApp (Meta): Used for client communication — policies available at whatsapp.com/legal/privacy-policy

We encourage you to review these policies if you have concerns about how these platforms handle your data.

11. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our services after any changes constitutes acceptance of the updated policy.